All orders are shipped within 2 business days of completed payment.
IMPORT DUTIES, VAT AND TAXES
SiamMandalay will not be responsible for any duties, import taxes, and VAT on the delivery of our products. Any fees will be at the sole discretion of the customer.
Standard shipping is included free of charge on all orders. Orders fulfilled from our EU and US warehouses take approximately 3 – 5 business days on standard shipments.
Sale items shipped from our Thai headquarters can take 2 – 3 weeks.
To request rush shipping or alternate carrier, specify this in your order notes when checking out, then contact us at [email protected]. Please be advised that you will be responsible for any fees incurred.
RETURN, REFUND, AND EXCHANGE POLICY
We want you to be completely happy with everything you purchase from us. If you are not absolutely satisfied with something you have received from us, we are happy to help.
You may request a refund, replacement, exchange, or store credit up to 30 days after receiving your product by contacting us at [email protected]. To help us complete your request faster, please provide the order number of your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you have received a product that is damaged, defective, or incorrect according to the order placed, we will replace it or issue a refund at no additional charge to you. Promptly after receiving the product, take pictures of the product and its packaging, making sure any damage or defects (or the label in case of an incorrect item) are in frame, and attach the images to your e-mail to us. You are not required to return damaged, defective, or incorrect products.
RETURN FOR REFUND, EXCHANGE, OR STORE CREDIT
If a product you ordered just wasn’t quite what you were hoping for, you can return it for a refund, exchange, or credit toward another purchase in our online store. Just let us know that you want to return a product and we will give you a return reference number. Once you have this number, ship the product back to us in its original condition and packaging, with the return reference number clearly indicated on the shipping box or in a letter enclosed with the product. The address for returns is:
SiamMandalay Co. Ltd.
25/1 Moo 2
T. Pabong, A. Sarapee
Chiang Mai 50140
Once you have shipped the package to us, provide us with the carrier name and tracking number so we can look out for it.
- Only products purchased directly through the SiamMandalay online store are eligible for return, exchange, refund or store credit.
- You must request your refund, exchange, or store credit within 30 days of receiving your order.
- Instead of replacement, you may request any product or combination of products totaling up to the original price you paid for the defective, damaged, incorrect, or returned product.
- Returns must be postmarked within 14 days of issuing the return reference number.
- Any items returned are subject to inspection before issuing the refund, replacement, or store credit.
- Return shipping costs are the responsibility of the customer. We cover all the costs of sending you a replacement.
- Refunds will be issued through your original payment method.
If any item on your order is not in stock at the time your order is processed, we will ship the portion of your order that is available in stock and inform you of any backordered items and expected delays. Once the items remaining on your order become available, we will ship them to you at no additional cost.
If any item is not available in a reasonable time, you may request credit, refund, or replacement, at no additional cost.