Shipping Policy

All orders are shipped within 2 business days of completed payment.

Shipping Rates

DHL standard shipping is included free of charge on all orders. Orders typically arrive within 2-3 weeks of completed payment.

To request rush shipping or alternate carrier, specify this in your order notes when checking out, then contact us at shop@siammandalay.com. Please be advised that you will be responsible for any fees incurred.

Backorders

If any item on your order is not in stock at the time your order is processed, we will ship the portion of your order that is available in stock and inform you of any backordered items and expected delays. Once the items remaining on your order become available, we will ship them to you at no additional cost.

If any item is not available in a reasonable time, you may request credit, refund, or replacement, at no additional cost.