Return, Refund, and Exchange Policy
We want you to be completely happy with everything you purchase from us. If you are not absolutely satisfied with something you have received from us, we are happy to help.
You may request a refund, replacement, exchange, or store credit up to 30 days after receiving your product by contacting us at firstname.lastname@example.org. To help us complete your request faster, please provide the order number of your purchase.
Damaged, Defective, or Incorrect Products
If you have received a product that is damaged, defective, or incorrect according to the order placed, we will replace it or issue a refund at no additional charge to you. Promptly after receiving the product, take pictures of the product and its packaging, making sure any damage or defects (or the label in case of an incorrect item) are in frame, and attach the images to your e-mail to us. You are not required to return damaged, defective, or incorrect products.
Return for Refund, Exchange, or Store Credit
If a product you ordered just wasn't quite what you were hoping for, you can return it for a refund, exchange, or credit toward another purchase in our online store. Just let us know that you want to return a product and we will give you a return reference number. Once you have this number, ship the product back to us in its original condition and packaging, with the return reference number clearly indicated on the shipping box or in a letter enclosed with the product. The address for returns is:
SiamMandalay Co. Ltd.
25/1 Moo 2
T. Pabong, A. Sarapee
Chiang Mai 50140
Once you have shipped the package to us, provide us with the carrier name and tracking number so we can look out for it.
- Only products purchased directly through the SiamMandalay online store are eligible for return, exchange, refund or store credit.
- You must request your refund, exchange, or store credit within 30 days of receiving your order.
- Instead of replacement, you may request any product or combination of products totaling up to the original price you paid for the defective, damaged, incorrect, or returned product.
- Returns must be postmarked within 14 days of issuing the return reference number.
- Any items returned are subject to inspection before issuing the refund, replacement, or store credit.
- Return shipping costs are the responsibility of the customer. We cover all the costs of sending you a replacement.
- Refunds will be issued through your original payment method. Limit one request per item on the original order.